We kicked off with Jaywing’s UX Specialist, Chris Callaghan, delivering an insightful session: 'Staying Human, By Design: Customer Experience in the Age of AI,' followed by our Data Science Strategy Director, Malcolm Clifford and Head of Research and Development, Joe Crawforth, bringing their extensive knowledge and expertise in the field of AI into their session: 'The Agent Advantage: Putting AI to Work While Your Competitors Talk'.