The Account Manager plays a pivotal role as the primary point of contact for small to mid-sized accounts, ensuring campaigns are delivered on time, on budget, and to a high standard. You will work closely with internal teams and specialist departments, providing clear direction and driving collaboration, while developing strong client relationships and a deep understanding of client business objectives.
This role is ideal for someone with 2–3 years’ experience who is ready to take the next step in their career by building strategic thinking skills and commercial awareness, while gaining exposure to senior-level client management.
Key Accountabilities
Essential skills will include (but not be limited to!):
Client Relationships:
- Act as the primary day-to-day contact for small to mid-sized accounts, building strong relationships with client marketing teams and operational stakeholders.
- Proactively manage client expectations, clearly communicating updates, risks, and opportunities.
- Lead weekly status calls and monthly performance meetings, ensuring conversations are actionable and outcomes are delivered.
- Gain a clear understanding of client business objectives to inform strategies and campaign planning.
Organisation & Planning:
- Take ownership of account organisation, managing multiple tasks and priorities across teams and projects.
- Ensure internal and client-facing roadmaps are accurate and kept up to date at all times.
- Prepare and circulate clear agendas ahead of meetings, and follow up with notes, next steps, and contact reports to drive accountability and progress.
- Proactively manage timelines, budgets, and resources to meet both client expectations and agency standards.
Campaign Delivery:
- Oversee the delivery of campaigns across all relevant channels, working closely with specialists to ensure output meets briefs and KPIs.
- Monitor performance, identifying areas for optimisation and supporting the development of strategies to improve results.
- Ensure reporting cycles are maintained and that insights are translated into clear, actionable recommendations for clients.
Financial Management:
- Support the management of budgets, ensuring accurate tracking, forecasting, and reporting to maintain profitability.
- Identify initial opportunities for upsell and cross-sell, providing recommendations to senior team members.
Team Collaboration & Delegation:
- Act as the bridge between client services and specialist teams, ensuring tasks are clearly briefed and delivery expectations are met.
- Delegate tasks to Account Executives, providing clear instructions, feedback, and development guidance.
- Collaborate with Senior Account Managers, Account Directors and Senior Account Directors on larger strategic projects.
Strategy Support:
- Contribute to strategy development by providing data-driven insights and recommendations, supporting senior team members in building integrated marketing plans that ladder up to client business goals.
Experience & Skills Required
- 2–3 years’ experience in an account management or marketing role, ideally within a digital or integrated agency environment.
- Strong organisational skills with the ability to manage multiple tasks, stakeholders, and priorities.
- Confident communicator, able to lead client conversations and present performance results or proposals.
- A head for numbers with strong analytical skills, using data to inform decisions and evaluate campaign performance.
- Knowledge of digital marketing channels and ATL channels and how they work together to drive results.
- Collaborative and team-focused, with excellent relationship-building skills internally and externally.
- Strong attention to detail and commitment to delivering work to a consistently high standard.
- Commercial awareness, with an understanding of budget management and the ability to spot growth opportunities.
Why work at Jaywing?
Jaywing has a friendly and ambitious culture. We believe in thinking big, exploring new technology, using data science to inspire creativity, caring about everything that has our name behind it, and working as one team. We believe that creativity cannot exist without method and vice versa.
With clients spanning Yorkshire Tea, Pizza Express, Savills, and Goodyear we have a real mix and are super proud of the portfolio of 50+ brilliant brands we’ve amassed over the years.
Benefits
We're committed to our people. You'll receive a competitive benefits package including:
- 25 days of holiday (increasing by one day per year of service up to 30), plus bank holidays
- Healthcare cash plan
- A generous company pension scheme
- Life assurance cover
- A truly flexible, hybrid working model
- Regular company-wide social events