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8 February 2022

Senior Account Manager

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Hours

Full-time

Location

Sheffield / Leeds

Department

Client Services

Salary

Dependent on Experience

The Role

We are looking for an energetic and enthusiastic new Jaywinger who can support our Client Service Team with the day-to-day delivery of digital campaigns for some of the biggest clients within our agency.

Our Senior Account Managers are a real driving force behind the client accounts they manage, and this role presents an opportunity to work with some of the biggest brand names in the business! As well as having the chance to work on full 360’ marketing campaigns, you will be expected to gain the respect and trust of your client and colleagues through your phenomenal interpersonal skills, organisational brilliance, strategic thinking and leadership. Working closely alongside your Account Director you will develop opportunities to grow the account by being our internal “performance” expert and their agency lynchpin.

Sound appealing? Then you could be the one we’re looking for to join our vibrant, supportive team. You will be a member of our client teams, managed by the Client Services Director but will report to an Account Director on a day-to-day basis. You will also enjoy plenty of support from the whole team; including creatives, developers, strategists, data scientists and media performance specialists.

 

Key Accountabilities

  • Willingness to get stuck in - supporting all levels within the team, managing day-to-day client relationships, and handling digital projects and retained accounts.
  • A natural organiser – you’ll be expected to juggle multiple projects, client demands and deadlines on a daily basis – working with the Account Director and coordinating the support of a talented team internally, to make sure clients’ needs are met and expectations exceeded.
  • Previous experience working within a digital agency (or client-side) - You’ll be used to liaising with developers, creatives and producers to get the work done effectively on behalf of your clients. You will have a strong understanding and proven experience managing paid and organic media channels, enabling you to have high-level strategic conversations with clients and channel specialists specifically PPC, SEO, CRO, Paid Social, Programmatic & PR.
  • You’ll understand the customer journey and the impacts that can be made by actions at the right time and through the right channel and have the appetite to grow and develop your cross-channel marketing knowledge into expertise.
  • Strong evidence of building relationships with clients, suppliers, and colleagues. Our Senior Account Managers are critical to the success of our client/agency relationship and look to strike an amazing balance between client and agency to ensure we provide best in class client service.
  • Numerate and financially aware, you’ll have an attention to detail and be the person responsible for ensuring your account’s commercials are all in place, dotting the I’s and crossing the T’s.
  • Great people skills – your personality will flex from brainstorming ideas with the internal team, taking briefs from clients and trouble-shooting the natural glitches and conflicts that occur. Teamwork will be key to delivering the best results for our clients.
  • Confident in presenting – be it providing training to your team or delivering a presentation directly to your client on trends, competitors, or results, you’ll have some PowerPoint wizardry and presentation experience under your belt.
  • A head for data – whether it’s evaluating a spike in a client’s results or understanding the reasons behind a lack of interactions, your naturally inquisitive nature will be spotting potential opportunities to put our data science experts to work.
  • Not afraid to speak up and brainstorm fresh, engaging ideas among internal teams and challenge the client, and third-party stakeholders, intelligently against their own ideas and requests.
  • Ability to handle client feedback, both praise and critique, then effectively manage actions and provide feedback to the internal team whilst managing the client’s expectations on deliverables throughout a project’s process.
  • An interest in the bigger picture. Working alongside a number of internal stakeholders to understand the client’s business and strategically help them shape their digital approach.

 

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