Account Manager

As well as having the chance to work on full 360’ marketing campaigns, you will be expected to gain the respect and trust of your client through your phenomenal interpersonal skills, organisational brilliance, creative thinking and leadership. Working closely alongside your Account Director you will develop opportunities to grow the account by being our internal “brand” expert and their agency lynchpin.

Sound appealing? Then you could be the one we’re looking for to join our vibrant, award-winning team. You will be a member of one of our account teams, managed by the Client Services Director but will report to an Account Director on a day-to-day basis. You will also enjoy plenty of support from the whole team; including creatives, developers, strategists, data scientists and media performance specialists.

Skills Required

• Previous experience of at least two year’s working within a marketing agency or within a marketing team client-side at Account Manager level. You’ll be down with the jargon and ideally will have dabbled in brand advertising, website management and creative campaign execution, PR experience would be a bonus.
• Strong evidence of building relationships with clients, suppliers and internal stakeholders. Our Account Managers are critical to the success of our client/agency relationship and look to strike an amazing balance between client and agency to ensure we provide best in class client service.
• A natural organiser – you’ll be expected to juggle multiple projects, client demands and deadlines on a daily basis – working with the Account Director and coordinating the support of a talented team internally, to make sure client’s needs are met and expectations exceeded.
• Numerate and financially aware, you’ll have an attention for detail and be the person responsible for ensuring your account’s commercials are all in place, dotting the I’s and crossing the T’s.
• Great people skills – your personality will flex from brainstorming ideas with the internal team, taking briefs from clients and trouble-shooting the natural glitches and conflicts that occur.
• Confident in presenting – be it supporting the studio team in the presentation of creative work or delivering a presentation directly to your client on trends, competitors or results, you’ll have some PowerPoint wizardry and presentation experience under your belt.
• A head for data – whether it’s evaluating a spike in a client’s results or understanding the reasons behind a lack of interactions, your naturally inquisitive nature will be looking at asking the right questions so our team can provide even better outputs to clients.
• Not afraid to speak up and brainstorm fresh, engaging ideas among internal teams and challenge the client, and third-party stakeholders, intelligently against their own ideas and requests.
• Ability to handle client feedback, both praise and critique, then effectively manage actions and provide feedback to the internal team whilst managing the client’s expectations on deliverables throughout a project’s process.
• An interest in the bigger picture. Working alongside a number of internal stakeholders to understand the client’s business and strategically help them shape their digital approach.